Shipping, Delivery and On Farm Pickup
Can I order online and then pick up on Farm?
Yes! The safest way to ensure that your meat is ready and waiting for you at the Hollow is to order in advance and then select a pickup date at check out. Will have it bagged up and ready to go for you. You can always add additional items to your order when you arrive for pick up on farm.
Do I need to be home for the delivery option?
No. It’s always nice if we haven’t met before to meet face-to-face for the first time on a home delivery. But it is not necessary. Your order will be left on your front porch in an insulated bag with ice packs and should remain frozen for up to three hours. Deliveries happen Sunday morning from 9:00am-3:00pm
Can I set up a reoccurring shipment?
Yes! We don’t currently have subscribe and save set up as a feature on our website but we are more than happy to make arrangements with you to bring you a certain amount of meat every week so you don’t have to worry about placing a new order. Reach out by phone or email and we would be happy to discuss.
This feature will be available soon on the website.
What happens if I’m outside of your delivery area?
We offer shipping, including free shipping on orders that need a minimum requirement. There are some limitations to what we can and can’t ship. As an example, all of our chicken products can only be shipped within New York State Because of our special New York State processing permit and on-farm abattoir. These limitations are clearly labeled on the relative products.
What day do you deliver?
We currently only offer delivery on Sunday between 9:00 am and 3:00pm.
If I order late on Saturday or early Sunday will I have to wait a week to get my order?
It depends. Our cut-off time for local delivery on Sunday is midnight Saturday night. Any orders placed after that time will be delivered the following Sunday. Or you could come out to the farm and pick up your order during our regular open hours. If you are having your order shipped we mail all orders on Monday and Tuesday.
When do you ship orders?
Orders are shipped on Monday or Tuesday that way it will arrive before the weekend.
How are your orders packaged?
It depends. If you are getting an order delivered to your home and are home we will deliver your food frozen and hand it directly to you. If you are not home we will put your order in an insulated bag with ice packs and leave it on your porch. If your order is shipped it will be shipped in a box with a thermal liner and dry ice on the bottom. Be very careful to not touch the dry ice.
Do you ship your meats?
Yes. There are some restrictions for example or poultry products cannot be shipped outside of New York State because of our department of agriculture license and inspected abattoir.
Can I pick up my order before the weekend?
Absolutely. We’re always happy to accommodate. We do not have it currently set up under our pick up option on the website for you to select a day other than our store hours Saturday and Sunday from 9-3. But if you would like to place an order online and pick it up earlier in the week don’t hesitate to reach out to us through the contact form and make special arrangements.
Where does your meat come from?
Our chickens and hogs are raised directly on our farm in Wilson New York our cows are raised down the road on the Frerichs Family Farm or At one of our other local Partner Farms.
Is your meat certified organic?
No. The animals we raise our property are raised on grass and supplemented with grains from W.H.Rhinehart’s feed company in Middleport New York. The cows that come from our neighbor’s farm are raised an organic hay and finished on silage.
We chose not to raise our animals certified organic because even though we planted the organic seed for our pastures and our neighbor partner farm use organic hay for the cows there is no organic processor within hundreds of miles. So even if we follow organic practices there is no way to process the animals and then have them certified. Infrastructure and services are always changing and we are always on the look out for ways to expand into new certifications as they become available.
Can you butcher my cow for me?
No. We currently only process and butcher animals sourced from our family partner’s farms or our own. We will be offering a whole half and quarter custom curated cow in the near future.
Do you slaughter your own animals on your property?
Yes and no. Hogs and Cows are slaughtered at Hartland Abattoir , a USDA registered slaughterhouse for large animals. After slaughter we transport the beef to our butcher shop to age, break down and process further. Chickens are raised and slaughtered on our property under a 5A slaughterhouse exemption.This means we can process up to 20,000 chickens per year and sell to restaurants and direct to consumers anywhere in New York State.
What does whole animal butcher shop mean?
This means that we do not buy boxes of individual cuts of meat from a distributor. We only use the whole animals that we have raised on our own farm or our family of partners’ farms. This is a huge challenge as a butcher shop because we have to find a way to utilize all aspects of the animals. That’s the only way we know to source truly local meat.
Can you slaughter my chickens for me?
No. Under our current 5A department of agricultural slaughterhouse exemption license, we can only raise and process our own chickens. There are no exceptions to this rule.
Why do you sell out of certain items so quickly?
We are a whole animal butcher shop. So when we process an 1800 pound cow we only get 2 strip loins 2 ribeyes and 2 tenderloins. (the most popular cuts of beef) we then have to dry-aged them for 20 to 30 days before cutting them into a very limited number of steaks. These very popular cuts often sell out quickly when added to the inventory on the website. We could just buy more tenderloins, strip loins, and ribeyes but then we wouldn’t be sourcing locally and we wouldn’t be a whole animal butcher shop. When a product is sold out on the website you can add your email directly under the product to be notified the moment it is added back to stock. This is the best option we can offer and still maintain our core principle of sourcing locally and maintaining the Self-imposed status of a whole animal butcher shop.
What is the difference between your Dry Age And House Line Beef?
Our dry-aged signature line of beef is hyper-locally sourced Angus beef that is grass-fed, grain-finished and dry-aged for 14-30 days. Our house line of beef is sourced from the Ford Brothers in West Vally NY and is derived from Herford Beef. Our dry-age signature line is frequently in short supply. The house line was created as very high quality but more economical alternative that allows us to keep the most popular cuts in stock.
Can I tour your farm?
Certainly! We have an open transparency policy on our farm. We will answer every question honestly and I’m happy to show you or discuss with you any of our policies or practices. We will be setting up several events per year where customers and curious friends can come out for a full farm tour.
What variety of animals do you raise on your farm?
We currently raise chickens for meat on pasture, Chickens for eggs (which we do not sell but give away to our on-farm customers), and hogs In the woods. Our cows are being raised up the road by our family friends at the Fereichs Family Farm.
Is your farm certified organic?
No, our farm is not certified organic. We planted certified organic seed for our hay pasture but never got the certification. We cannot process our animals certified organic so it didn’t make sense to have only part of the process certified. This may change in the future.
Is all the meat you sell at your butcher shop raised on your farm?
No. We raise our pastured chickens and hogs on the farm and our cows are raised up the road by our friends at the Fereichs Family Farm.
What are your hours?
We are open every Saturday and Sunday from 9:00am-3:00pm.
Can you butcher my deer for me?
No. Our Department of Agriculture and Niagara County Health permits do not allow us to process any wild game.
If I don’t see something in your butcher shop can you custom cut it for me?
Yes. We are always happy to honor special requests. It’s best to stop out during open shop hours and discuss it with one of the Butcher’s.
Is your meet fresh or frozen?
All of our meat comes into our butcher shop fresh and whole. We then dry age and process further down into smaller cuts, vacuum seal in 3 mm thick vacuum pouches that are sous vide ready and flash freeze to lock in freshness. This allows us to ship and deliver our products at peak flavor.
Can you slaughter and butcher chickens from my farm?
Unfortunately no, not at this time. Our 5a Department of Agriculture producer grower (P/G) slaughtering permit does not allow us to process any chickens that come from someone else’s farm. We truly wish this was not the case. We would love to offer the service to our local community of small farms producing meat birds to sell to their friends and family.
Do you sell to local restaurants?
Yes. Our 5a Department of Agriculture producer grower (P/G) slaughtering permit In conjunction with our department of agriculture certified and inspected butcher shop allows us to raise chickens and slaughter them on-farm then sell them directly to restaurants. We also can custom produce sausage and other signature items for select restaurants.
If you are a chef or restaurant and would like to schedule a tasting and discuss how our products may fit into your menu don’t hesitate to reach out.